Help Centre

Have a question?
Check our most frequently asked questions to find the answer

Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. If you can not find the answer, please contact us and we will help.

Please make sure you include:

Location / Destination

Total number of passengers

Accommodation name and address – please include the full address to avoid confusion

Flight details – your flight number ensures you are picked up and dropped off at the right time

If the location you’re looking for isn’t available to book online, please send your query here

Each car in the result list has different number of passengers and pieces of luggage. Pay attention to passenger and luggage capacity as well as comfort when selecting your vehicle. Most of our vehicles are not older than 5 years, air conditioned and are in perfect technical shape.

We accept PayPal, VISA Debit/Credit, MasterCard, American Express and Maestro.

In order to make changes to your booking, contact us through contact form.

If you want to cancel your booking, please contact us at

Yes, our child booster seats are suitable for children weighing 15-36 kg. The baby seats are suitable for toddlers weighing 9-18 kg. You can add them in step 2 of the booking process as extra item.

We guarantee, that our customer support and driver himself will do everything to fulfil transfer booking. Driver will have your contact information and you will have his on the other side.