Cancellation Policy


Cancellation requests must be received in writing by email. In all cancellation cases, you will be charged 5% of the initial fare plus the following charges:

A. No administration fees for Cancellations from 20 days or more prior to your transfer.

B. Cancellations between 19 to 10 days prior to your transfer a 10 EUR administration fee will apply.

C. Cancellations between 9 to 2 days prior your transfer a 20 EUR , administration fee will apply.

D. There will be no refund for cancellations 48 hours prior to your transfer or non shows at the time of your scheduled transfer.


A. Amendments for 11 days or more prior to your transfer no charge.

B. Amendments from 10 to 4 days prior to your transfer 5 EUR.

C. Amendments from 3 last days – prior to your transfer 10 EUR. Amendments for last 48 hours prior to your arrival cannot be guaranteed.

D. Please note: You can freeze a booking and use it for any future journey within 6 months of the original booking. (If you do not use the service within this period you will not be liable for any refund) Freezing your booking will incur a cost of 10 EUR. Freezing option is not available for any notification shorter than 48hours prior to the service being delivered. You may freeze your transfer only once.

Important note: Although every effort will be made to meet last minute amendment requests (last 48 hours), including requests for routes not available in our system, extra vehicles, etc, no guarantee can be given.



We monitor all transport arrivals for any possible delays therefore we will wait until you arrive. In the unlikely event that the driver and client can not meet in the specified area, we will try to locate the client via a phone call.

However it is the clients’ responsibility to provide a correct and valid mobile telephone number (incl. International code) at the time of the booking. Failing to do so means that the client assumes responsibility for calling Services and informing us of any delays or problems locating the driver.

There will be no refund
i) if the client does not supply a valid telephone number and fails to contact our 24hr emergency telephone number (printed on the confirmation email and voucher), resulting in a missed transfer,
ii) failing to provide correct travel details (flight numbers, time, etc) might result in missing the transfer, as we will not have correct details to monitor your arrival.

In the event that an extra vehicle is needed (ie excessive or oversized luggage, additional passengers, etc) additional charges for the extra/different vehicle will apply.

Unusual requests, not included in the booking engine, are always welcome and our team will endeavor to meet them. There can’t be any guarantee that these requests can be met.

The paid amount covers all possible charges including waiting time after flight landing.